Summer is synonymous with high season in many tourist sector establishments such as campsites, bars, restaurants, nightclubs… and hotels!
Coordinating all the staff and tasks that must be carried out in a hotel during the summer requires a lot of planning and work. It is important that all team members know their duties perfectly and have specific training and experience in them.
At Grupo Nordeste, we have hotel access controllers and concierges, a key part of ensuring the proper functioning of your hotel during the summer. We are your trusted concierge company, thanks to our experience and clients who, year after year, continue to rely on us for their hotel’s concierge service.
Why do I need a concierge for my hotel?
Hotel concierges are the staff you need to ensure the proper functioning of your hotel. From access control to your facilities to customer service, the concierge staff will handle a wide range of tasks that will help improve your guests’ experience at your hotel (and bring them back in the future!).
What are the main functions of hotel concierges?
The main tasks performed by hotel concierges are:
- Customer service: reception of guests and transfer of luggage to their rooms. Providing guests with information about the various services available to them.
- Maintenance and supervision of hotel facilities.
- Distribution of correspondence. Waste management.
- Access control to the hotel and its facilities.
- Custody and delivery of keys.
- Administrative tasks.
- Compliance with facility regulations.
- Incident control. Supervision and checking of building alarms and fire extinguishers.
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